SHIPPING POLICY

Last Updated: February 12, 2026

Brain Tech ships to almost all pin codes across India. We use reliable courier partners to ensure your order reaches you safely and on time.

1.⁠ ⁠Shipping Costs & Charges
Free Shipping: We offer Free Shipping on prepaid orders across India.

Transparent Pricing: If a specific shipping charge applies to a special location or small order, it will be calculated and clearly displayed at checkout prior to payment.

No Hidden Fees: The total price displayed at checkout is final and inclusive of all applicable taxes and handling fees.

2.⁠ ⁠Order Processing & Handling Time

Standard Hardware & Components: Processed and packed within 1 to 2 business days (Monday to Saturday).

Custom PC Builds: For Custom PC configurations, please allow 3 to 5 business days for careful assembly, cable management, and hardware stress testing prior to dispatch.

Order Cut-Off Time: 2:00 PM IST. Orders placed after 2:00 PM IST will begin processing on the next business day.

3.⁠ ⁠Delivery Timelines & Transit Time
Once dispatched from our warehouse, estimated transit and delivery times are as follows:

Transit Time: 1 to 4 business days depending on destination.

Total Delivery Time:

Metro Cities: 3 to 4 business days.

Rest of India: 4 to 6 business days.

Fulfillment Days: Shipments are processed and handed over to logistics partners Monday to Saturday.

(Note: Delivery timelines may occasionally be affected by public holidays, weather disruptions, or unforeseen carrier delays.)

4.⁠ ⁠Insured Logistics Partners
To ensure the maximum safety of high-value computer hardware and electronics, we ship through insured carrier partners:

• Blue Dart
• Delhivery
• DTDC
• Amazon Shipping

5.⁠ ⁠Live Order Tracking
Upon dispatch of your package, an automated confirmation email and SMS containing your Tracking Number and a live tracking link will be sent to you. You can track your shipment directly on the courier partner's portal.

6.⁠ ⁠Damaged or Tampered Packages
Please do not accept any parcel if the packaging or outer seal appears broken, visibly damaged, or tampered with upon arrival.

Unboxing Advice: We strongly recommend recording a short unboxing video upon opening your parcel. This helps us accelerate damage claims and replacements with our shipping partners if any item arrives damaged or missing.

If you face any delivery issues, notify us immediately via phone or email.

7.⁠ ⁠Geographical Scope
We ship strictly within India. We do not offer international shipping at this time.

8.⁠ ⁠Contact Information
If you have any questions regarding your shipment or delivery status, please reach out to our team:

Entity Name: Brain Tech

Phone / WhatsApp: +91 9146194675

Email: contact@braintechpc.in

Physical Address: Shop no 712, Shivaji Chowk, near R K T COLLEGE, opp. A1 SWEETS, Press Bazar, Ulhasnagar, Maharashtra 421003, India

Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST