Return, Refund & Cancellation Policy

Last Updated: February 12, 2026

Brain Tech  is committed to customer satisfaction and transparent service. Please read our Return, Refund & Cancellation Policy carefully before making a purchase.

1.⁠ ⁠Returns & Eligibility
We accept return and replacement requests within 14 days of delivery.

Eligible Conditions for Return:

Product received is damaged during transit.

Product is defective, faulty, or not functioning properly.

Incorrect product delivered.

Missing items or accessories from the original package.

Unopened and factory-sealed products (Change of Mind returns).

Conditions for Returned Items:

Defective or Damaged Products: Must be returned with all original manufacturer packaging, user manuals, box, warranty cards, and tax invoice.

Non-Defective / Change of Mind Returns: Must be in brand new, unopened, and original factory-sealed condition. Items with broken seals or damaged retail packaging cannot be accepted for change-of-mind returns.

2.⁠ ⁠How to Initiate a Return or Replacement
To start a return process, please contact our support team within 14 days of receiving your order:

Email: contact@braintechpc.in

Phone / WhatsApp: +91 9146194675

Store / Corporate Office Address: Shop no 712, Shivaji Chowk, near R K T COLLEGE, opp. A1 SWEETS, Press Bazar, Ulhasnagar, Maharashtra 421003

Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST

Information Required: Please provide your Order ID, Tax Invoice copy, and clear photographs/video showing the issue or defect.

3.⁠ ⁠Inspection & Processing
All returned products are subject to technical inspection and verification by our team upon arrival at our facility.

Once inspected and verified as defective or damaged, a replacement unit will be dispatched immediately.

If a replacement is out of stock or unavailable, a 100% full refund will be issued to your original payment method.

4.⁠ ⁠Return Shipping Costs
Defective, Transit Damaged, or Incorrect Items: 100% Free Return Shipping. Brain Tech will cover all reverse courier costs or schedule a reverse pickup at no cost to you.

Change of Mind / Customer Discretion Returns: Return shipping charges are to be borne by the customer.

5.⁠ ⁠Restocking & Handling Fees
Restocking Fee: ₹0 (No Restocking Fee) on all approved returns for defective, damaged, or incorrect items.

Change of Mind Returns: No restocking fee applies if the product is completely unopened and in its original sealed condition.

6.⁠ ⁠Order Cancellation Policy
Before Dispatch: You may cancel your order within 24 hours of placing it, or at any time prior to shipment, for a 100% Full Refund with zero cancellation charges.

After Dispatch: Once an order has been handed over to our shipping partners and is in transit, it cannot be directly cancelled. You may refuse delivery upon arrival, and a refund will be processed minus any applicable logistics costs once the package returns to our warehouse.

7.⁠ ⁠Refund Processing & Timelines
Refund Source: All approved refunds will be credited back to the original payment source (Credit Card, Debit Card, NetBanking, UPI, or Wallet).

Processing Time: Once approved following product inspection, refunds are processed within 1 to 2 business days.

Credit Settlement: Depending on your bank or financial provider, the credited amount will reflect in your account within  7 business days.