Contents
CANCELLATION POLICY
1.Returns only accepted for Damaged/Defective items
If there is a delay of dispatch from our end due to any reason beyond 7 days the customer has full rights to cancel the order and get a full refund.
2. Any kind of products on Sale, Special offers, Occasion Sales such as Diwali, New Year, etc. will not be eligible for cancellation.
3. In case there is an issue with the warranty of the product, it should be taken up with the manufacturer.
4. Payments made via Payment Gateway will take upto 1 week to refund. In some cases, the procedure may take longer if there are issues. Any kind of charges are to be borne by the customer.
5. If the payment was made through our payment gateway, then it will be refunded in same account by which the payment was done. In case of Bank Transfers and COD orders, refunds will be done only in buyers bank account. Refunds usually takes 7-10 working days to reflect in your account.
6.Customer will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable
7.To start a return, you can contact us at contact@braintechpc.in. Please include your Order ID and photos of the product condition. If your return is accepted, we will send you a return shipping label (for defects) or shipping instructions (for other returns), as well as details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
8.Certain types of items cannot be returned, specifically Custom Built PCs which are assembled to your specific requirements. We cannot accept returns on these custom products unless there is a hardware defect or assembly error upon arrival. Please get in touch if you have questions or concerns about your specific item.
REFUND & REPLACEMENT POLICY
1. If the product is delivered in a damaged condition, the wrong product is sent, the product is in dead condition or defective upon arrival, The buyer will have to contact us so that we can help resolve the issue with a replacement
2. In rare cases, Returns can be allowed with a Note: Product must be sealed.
3. In case of a return/refund, we process the refund once the products have been received and verified at our location.
4. In case the product isn't available at the time of replacement, then full refund will be initiated.
5. All the accessories which were delivered along with the product should be returned in the same way and along with the product (including the invoice)
6. In case there are any claims of the product being faulty on delivery, we will pick up the product and replace it after we test the product
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